Your account team stays with you the whole way. Every step happens in-house, or with partners we've already qualified.
We read every market, every season. Some markets lead trends and some follow, so watching all of them shows us what's coming. Add consumer research, social, syndicated data and store walks around the world.
Our designers and engineers make it look like $20 and sell for $1, $3 or $5. Packaging too. Many products run on molds and design patents we own.
We compare landed cost across 600+ partner factories and place each program where it makes the most sense. If duties or costs change, we move it to a factory we've already qualified.
Every product is checked, tested and inspected before it ships, and copyright, patent and trademark checks happen before anything is made. More in Quality, below.
Shipped direct from the factory, or from our US warehouses in Ohio and California for smaller, faster orders.
Proven items keep coming back. New ones arrive every season, so the shelf never goes stale.
Our in-house labs for safety, reliability and electronics testing check products early, so issues surface before production. Orders for major retailers are then tested at independent third-party labs like UL, Intertek and SGS. Our field QA team qualifies every factory, and every shipment is inspected before it leaves.
Every retailer gets a dedicated account team, organized around its merchants. Behind that team sit our specialist divisions and the shared services that support all of them.
Most programs use both: the big seasonal sets come direct, the fast movers come from US stock.